Customer Service Representative

Manasquan, NJ
Full Time
Entry Level

Job Title: Customer Service Representative (CSR)
Location: Manasquan, NJ (In-person)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour (Base Pay)

Job description:
CUSTOMER SERVICE REPRESENTATIVES – JOIN A GROWING TEAM AT GUARANTEED SERVICE! NOBODY PAYS MORE THAN GUARANTEED SERVICE!

Grow Your Career with a Company That Puts People First!
At Guaranteed Service, we're not just another home service company — we're a team that takes pride in delivering top-quality comfort solutions to customers across New Jersey & Staten Island. We specialize in plumbing, heating, cooling, and electrical services, and we're growing fast!
Our Customer Service Representatives are the voice of Guaranteed Service, playing a key role in delivering exceptional customer experiences and keeping our daily operations running smoothly.
We're looking for a friendly, motivated, and detail-oriented Customer Service Representative (CSR) who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a winning team!
Why You'll Love Working Here
  • Base Pay: $20–$25/hour
  • Estimated Total Earnings: $35–$60/hour equivalent, including bonuses and commissions
  • Additional Compensation: Performance-based commissions
  • Disclaimer: Actual earnings vary based on individual performance and sales results and are not guaranteed.
  • Uncapped Earnings: Additional bonuses, spiffs, and commissions
  • Comprehensive Benefits Package: Including medical, dental, vision, and life insurance
  • 401(k) Retirement Plan: To support your financial future
  • Paid Time Off & Holiday Pay: Enjoy time away from work
  • Year-Round Employment: Join a stable, growing home service company
  • Modern Tools & Technology: Work with industry-leading customer service and scheduling software
  • Supportive Team Culture: Work alongside a team that values communication, collaboration, and success
  • Flexible Scheduling: Full-time shift opportunities
  • Career Growth Opportunities: Ongoing training and professional development
What You'll Do
  • Answer inbound calls and assist customers with scheduling HVAC, plumbing, and electrical service appointments
  • Make outbound calls to schedule maintenance visits, follow up with customers, and fill available appointment openings
  • Provide friendly, professional, and knowledgeable assistance to customers over the phone and through email
  • Respond to customer questions, concerns, and service requests in a timely manner
  • Maintain accurate customer information, service appointments, and call documentation in our CRM system
  • Communicate effectively with dispatchers, technicians, and other departments to ensure a smooth customer experience
  • Assist with on-call responsibilities and weekend coverage as needed
  • Identify opportunities to improve the customer experience and help maximize scheduling efficiency
  • Deliver 5-star service experiences through exceptional communication, empathy, and attention to detail
What We're Looking For
  • 1+ year of customer service experience preferred
  • Previous call center or home services industry experience is a plus
  • Excellent verbal and written communication skills
  • A friendly, professional, and confident phone presence
  • Strong organizational skills and attention to detail
  • Ability to multitask and manage priorities in a fast-paced environment
  • Strong problem-solving skills and a customer-first mindset
  • Ability to work both independently and as part of a team
  • Comfortable working with computers, scheduling software, and customer management systems
  • Availability to work weekends or assist with on-call coverage as needed
  • A positive attitude, strong work ethic, and passion for helping others
Ready to Join a Winning Team?
If you're a friendly, motivated Customer Service Representative who takes pride in helping others and delivering exceptional customer experiences, Guaranteed Service wants to meet you!
Join a growing company that values teamwork, professional development, and customer satisfaction. Apply today and become part of the GUARANTEED SERVICE difference!
Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance
Experience:
  • Customer Service: 1 year (Preferred)
  • Call Center: Experience preferred
  • Home Services Industry: Experience preferred
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